Confirm the address
Use the verified destination and check for a secure HTTPS connection before entering credentials.
Secure member access
TPower Login & Account Security Guide
Use the TPower login route safely by checking the destination, protecting your password and keeping payment PINs and one-time verification codes private.
Security
Check before every TPower login
Keep every code private
Neither support nor an agent should ask for your password, payment PIN or one-time code.
Use a trusted device
Avoid public devices and networks; if unavoidable, never save the password and always sign out.
Respond to unusual activity
Change your password and contact verified customer service if you notice an unfamiliar login or transaction.
Secure access routine
What to do before, during and after login
A short repeatable routine helps reduce phishing, shared-device and account-recovery risks.
Before
Open the saved or verified destination, inspect the address and avoid login links from unexpected messages.
During
Enter credentials privately, reject requests for passwords or one-time codes, and do not save access on a shared device.
After
Review unfamiliar activity, sign out on shared hardware and update the password if access no longer looks normal.
If locked out
Use the verified recovery or customer-service route; prepare your username and non-sensitive account references without sharing passwords.
FAQ
Questions to check before continuing
Will support ask for my password or one-time code?+
It should not. Keep passwords, payment PINs and verification codes private.
What should I do after an unfamiliar login?+
Change the password through a verified route and contact customer service to review the account.
Is public Wi-Fi suitable for login?+
Avoid it where possible. Use a trusted network and device for account and payment actions.
Does the login preview store my details?+
No. The static preview does not transmit or retain the entered information.
